Description
This modular, eLearning video course provides in-depth coverage of the DAC 6000 operation and troubleshooting tools available to debug problems. Topics include an overview of remote support capabilities, RADD troubleshooting, error reporting, and troubleshooting procedures. It prepares personnel to perform first-level troubleshooting for billing interface problems, pay-per-view, two-way operations, daily operations, and upgrades.

The course consists of eight modules that cover specific troubleshooting functions of the DAC 6000 as well as demonstrations of troubleshooting operations performed. Each module contains a self-paced video presentation of the troubleshooting process.

Objectives
By the end of the course, the student will have a working knowledge of how to:

• Identify and use troubleshooting files and tools
• Troubleshoot specific DAC and DAC-related devices issues

Course Topics
Module 1 - Files

• Overview
• Linux commands
• Linux lab demo
• VI editor
• dev_log_file
• Op_log_file
• Maintlog
• Whologin.dat

Module 2 – Tools

• Objectives
• Top
• netstat+
• pavlock
• termutil
• ethtool
• acc_rename
• tcpdump

Module 3 - KLS Troubleshooting

• Objectives
• Process flow
• Telnet to KLS
• KLS configuration
• KLS health
• Lab demos
• Serial connect to KLS
• DAC security subsystem
• KLS files on DAC

Module 4 - RADD Troubleshooting

• Overview
• RADD functions
• Application communication
• Ping RADD
• Serial connect to RADD
• Network configuration
• ifconfig
• radd_rename
• ethtool
• ftp diagnostic
• RADD processes

Module 5 - Out-of-Band

• Objectives
• OOB diagnostics
• OM diagnostics
• RADD IP interface
• DAC system time

Module 6 - Business System

• Objectives
• Business system
• TCP/IP interface
• Real time Business System reports
• bsil_report

Module 7 – Polling

• Objectives
• Overview
• Analyze poll data
• Poll configurations
• Analyze statistics
• Guidelines

Module 8 - In-Band

• Objectives
• Overview
• Pay-per-view
• Program queues

Audience
This Course is for DAC Systems administrators, technical personnel, pay-per-view coordinators, and headend personnel.

Course Specifics
Duration: 6 hours

Price: $550.00 per student
Part Number: TRN-ADVDAC-005