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R560 SmartMesh

Can I use R560 with Mesh like unleashed or is this a strictly stand alone unit? It says it can do a SmartMesh but I didn't find that firmware anywhere. Or do I need to get a different model with WiFi 6E or 7 for meshing?Thanks,Phill

ICX7450 lost IP address after firmware update to 08.0.30h and serial console shows no signs of life

Hi,I've upgraded the firmware of our ICX7450-24P (primary image) and after reboot the switch works normally but it is no longer reachable at his IP address.The serial consoleshows no signs of life after connecting to it with aWirenest Console Cable (for use with ICX7250, ICX7450 ICX7750 Switches aftermarket replacement for 50-1000122-01 https://www.amazon.com/Wirenest-Console-Brocade-ICX7250-Switches/dp/B0BF5Z5X8Z ) and with a tested USB to serial adapter.Do you have any suggestions for getting the console back?Can a factory defaults resetfix it?Is there a way to start with the secondary image without interacting with the serial console?Many thanks in advance.

Permission Issue with SUPER_ADMIN role

vSZ version:6.1.2.0.487I created an administrator called `apiuser` and added to a group called `WiFi API Group`. Of course, SUPER_ADMIN role is granted to that group(contains ALL domains):By using this user's credential, I was able to login and call some APIs:https://{host}:8443/wsg/api/public/query/zonehttps://{host}:8443/wsg/api/public/query/aphttps://{host}:8443/wsg/api/public/query/clienthttps://{host}:8443/wsg/api/public/alert/event/listHowever, the following API endpoints return 403 error saying "Lack of privilege":https://{host}:8443/wsg/api/public/apshttps://{host}:8443/wsg/api/public/dhcpData/dhcpPools/{apMac}Do I have to grant any other permission to the group?https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/REST-API-Permission-Denied-Error-When-Accessing-aps-Endpoint-on/m-p/110744/highlight/true#M6057This guy said that the group permission should be on the top-level system domain, but I cannot do that here:If I click "System", all 4 domains are moved to right automatically.Please help me!However,

Ruckus T350C for cloud Ruckus one

Hi Team,I am currently deploying a Ruckus T350C outdoor access point and attempting to manage it via Ruckus Cloud.The AP has already been successfully added to the Cloud, however its status always shows "Never contacted cloud". After checking via CLI, I found that the AP is running the following firmware:Model: Ruckus T350C Multimedia Hotzone Wireless APCurrent firmware version: 116.0.0.0.1543It appears that this Solo firmware version is not compatible with Ruckus Cloud management.Could you please advise which firmware version is compatible with Ruckus One for the T350C model?Your guidance would be greatly appreciated so we can properly upgrade the AP and complete the deployment.Thank you very much for your support.

Unable to Add Ruckus R670 AP to RUCKUS One Trial Account

Dear RUCKUS Support Team,I am currently testing a RUCKUS One trial license and facing an issue when trying to add a RUCKUS R670 access point to the cloud.Current situation:• RUCKUS One trial license has been successfully activated.• The R670 access point is powered on, operating in standalone mode, and has normal Internet connectivity.• However, when I try to add the AP to RUCKUS One using the serial number, the device does not appear online and cannot be onboarded to the cloud.Request for clarification:1. What are the supported firmware versions for RUCKUS R670 to be successfully onboarded to RUCKUS One?2. Does the AP need to run Standalone/Solo (cloud-ready) firmware instead of Unleashed firmware in order to join RUCKUS One?3. If possible, could you confirm the recommended firmware version for R670 when using RUCKUS One?4. Are there any specific network requirements (ports, URLs, firewall rules) that must be allowed for the AP to communicate with RUCKUS One?This information will help us verify whether the issue is related to firmware compatibility or network configuration.Thank you very much for your support.I look forward to your guidance.

Include Group/Customer Name in vSZ Alert Emails or Api Calls

Hello,We manage thousands of devices across multiple vSZ clusters. Unfortunately, the Virtual SmartZone does not currently offer any functionality to include the Group name (in our case, the customer name) in the alert emails. According to Ruckus Support, this information is also not available via API in the context of alerts. This creates a challenge for our support team, as they cannot immediately determine which customer an alert belongs to when processing notifications.It would be extremely helpful if this information could be included, so that alerts can be triaged and resolved more efficiently.Has anyone found a workaround or alternative approach for this?