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What is the RUCKUS Technical Family?

RUCKUS Technical Family (RTF) is a vibrant community of networking professionals and technology enthusiasts using RUCKUS solutions.

More than just another tech group, RTF thrives on the connections and expertise of its members.
 

Why You Should Join RTF

We are passionate about creating simple, powerful networking solutions. Join us to share knowledge, gain early access to new technologies, and connect with top engineers. As a partner, you'll enjoy exclusive webinars, direct collaboration with experts, and access to a global network in over 20 languages.

Join the RUCKUS Technical Family today and be part of a community built on knowledge and relationships.

Why choose the RUCKUS Technical Family?

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Stay updated with the latest technology

RTF provides regular webinars and newsletters with all of the latest industry insights to keep you ahead of the curve.

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Reliable support from RUCKUS Experts

Engage directly with RUCKUS experts for quick, reliable solutions to your technical challenges.

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Curated, high-quality technical content

Receive only the most relevant and actionable content through our curated resources

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Collaborative community

Connect with peers, share experiences, and collaborate to solve even the toughest technical issues. 

Webinars

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Monthly Webinar

March – Identity-Driven Networking in RUCKUS One

Stay ahead with our monthly webinars that cover the latest trends, updates, and best practices in networking technology. Designed for continuous learning and keeping your skills sharp, these sessions are perfect for all RUCKUS professionals. Our webinars qualify eligible Partners to receive Continuing Education (CE) points, an easy and convenient way of extending their RUCKUS certifications! More information can be found here.

Watch now 

 

RTF Hospitality & MDU webinar

The New Hotel Network – Designing for Streaming, Casting & Home-Like Connectivity

Hotels need modern networks to support guest streaming devices like Chromecast, Apple TV, and AirPlay. That means high‑density in‑room Wi‑Fi and secure private‑device networking using DPSK, Passpoint, or room‑based VLANs. Watch our webinar to learn how strong IPTV multicast design and solid L2/L3 architecture can deliver a more reliable guest experience.

Sign up for this webinar

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Webinar archive

Check out older webinar recordings available in a variety of local languages.

View the webinar archive

RTF Onboarding Days

Are you a new RUCKUS channel partner or a new member of an existing Channel Partner? If that’s you, then you may have questions, like Who is RUCKUS? and What sets us apart? Register to find out!


If you're already a partner, log in to register for the webinar.

Not a partner yet? Learn more about the benefits of the RUCKUS BIG DOGS Partner Program and how you can apply to join our pack and register for the webinar.


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Community events

Stay connected in person and online. Find events in your industry and connect with professionals just like you. 

View upcoming events

 

Stay informed with the RUCKUS Technical Family Newsletter

 

Check out the latest RUCKUS technical news, insights, and updates. Whether you're a seasoned pro or just starting out, our newsletter delivers valuable and relevant information. 

 

Read the latest Technical News!

 

Forums

Our global team of System Engineers take an active part in the discussions, offering help and advice. For the list of all forum topics visit community.ruckuswireless.com.

RUCKUS Community

I purchased a used ICX6430-C12. Said it was factory reset. I have been trying to go through the initial setup with putty using a usb to serial cable, then the flat blue console cable from a cisco firewall. The putty screen connects and I can see all the boot information going on. When it asks me to press "b" I can see my transmit light go on and the 0 turns to a 1 then back to 0.The switch then continues to boot until it gets stuck at a point and I cannot do anything inside of the putty screen. I have pasted the boot information below. Where it ends is where the device gets stuck and just sits. I have also tried to physically factory reset by pressing and holding the reset button at power up, however no lights come on even after holding it for a minute. As soon as I let go of the button it boots up.Boot information below:Bootloader Version: 08.0.00T310 (Apr 24 2013 - 17:31:15)Model ID: 0.0.0.0.0.1Enter 'b' to stop at boot monitor: 0bootdelay: ===Booting image from Primary## Booting image at 00007fc0 ... Created: 2015-11-04 5:45:39 UTC Data Size: 8485960 Bytes = 8.1 MB Load Address: 00008000 Entry Point: 00008000 Verifying Checksum ... OKOKStarting kernel in BE mode ...Uncompressing Image.................................................................................................................................................................................................................................................................................................................................................................... done, booting the kernel.IP-Config: Gateway not on directly connected network.Config partition mounted.Creating TUN deviceStarting the FastIron.FIPS Disabled:PORT NOT DISABLEDplatform type 48OS>Unable to set the kernel wall time Starting Main Task .INFO: startup config data is not available, try to read from backupINFO: startup config data in the backup area is not availableCPSS DxCh Version: cpss3.4p1 releasePre Parsing Config Data ...INFO: empty config data in the primary area, try to read from backupINFO: empty config data in the backup area alsoParsing Config Data ...INFO: empty config data in the primary area, try to read from backupINFO: empty config data in the backup area alsoSystem initialization completed...console going online. Copyright (c) 1996-2015 Brocade Communications Systems, Inc. All rights reserved. UNIT 1: compiled on Nov 3 2015 at 21:43:36 labeled as ICX64S08030d (8486536 bytes) from Primary ICX64S08030d-BNA-66283.bin SW: Version 08.0.30dT311 Boot-Monitor Image size = 779020, Version:08.0.00T310 (kxz08000) HW: Stackable ICX6430-C12==========================================================================UNIT 1: SL 1: ICX6430C 12-port Management Module Serial #: CPW0422J03P License: BASE_SOFT_PACKAGE (LID: eryFJHHlFIr) P-ENGINE 0: type E7EE, rev 01==========================================================================UNIT 1: SL 2: ICX6430C-Copper 2port 2G Module==========================================================================UNIT 1: SL 3: ICX6430C-Fiber 2port 2G Module========================================================================== 500 MHz ARM processor ARMv5TE, 400 MHz bus32768 KB flash memory 256 MB DRAMSTACKID 1 system uptime is 6 second(s)The system : started=cold startICX6430-C12 Switch>Stack unit 1 PS 1, Internal Power supply detected and up.Stack unit 1 PS 1, Internal Power supply detected and up.PoE: Stack unit 1 PS 1, Internal Power supply with 68000 mwatts capacity is upPoE Info: Adding new 54V capacity of 68000 mW, total capacity is 68000, total free capacity is 68000PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/4 detected. Initializing....PoE Event Trace Log Buffer for 2000 log entries allocatedPoE Event Trace Logging enabled...PoE Info: PoE module 1 of Unit 1 initialization is done.
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Currently looking for firmware version6.1.2.0.850 for our AP H550 but failed to search the firmware to ruckus support portal. Anyone who can help on this concern. Thanks in advance
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Just sharing that I am working on an open-source Ruckus SmartZone Terraform Provider.Check it out on Github and Terraform RegistryPlease feel free to provide feedback and feature requests or contribute on GitHub. Thanks!
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Hi, we have an issue with 1/3/2 and 1/3/4 SFP ports of the a Ruckus ICX 7150 switch. These SFP ports are used with 3x SFP adapters for fiber cables. According to our tests (we tried to replace and swap SFP adapters, fibers and the switch at the other end) the issue is related to these two specific ports. If we move the SFP adapters and fibers from 1/3/1 and 1/3/3 ports into 1/3/2 and 1/3/4 ports they stop to work and vice versa. The fault seems to be related to those specific ports. We also tried to connect only one SFP adapter to 1/3/2 (in case it is an issue related to the licenses) but nothing. We tried to disable and re-enable these two ports, reboot the switch and other troubleshoot operation but with no success. The switch worked properly since its installation almost 2 years ago. This is the "show version" output of this switch:SSH@MD Switch 1>show versversion System statusSSH@MD Switch 1>show versionCopyright (c) Ruckus Networks, Inc. All rights reserved.UNIT 1: compiled on Jan 31 2023 at 21:50:36 labeled as SPS09010e(29360128 bytes) from Primary SPS09010e.bin (UFI)SW: Version 09.0.10eT211Compressed Primary Boot Code size = 786944, Version:10.1.25T225 (mnz10125)Compiled on Mon Aug 8 11:58:28 2022HW: Stackable ICX7150-48-POEF==========================================================================UNIT 1: SL 1: ICX7150-48PF-2X10G_2X1G POE 48-port Management ModuleSerial #:FEE3251S03DSoftware Package: BASE_SOFT_PACKAGECurrent License: 2X10GP-ASIC 0: type B160, rev 11 Chip BCM56160_B0==========================================================================UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module==========================================================================UNIT 1: SL 3: ICX7150-4X10GF 4-port 40G Module==========================================================================1000 MHz ARM processor ARMv7 88 MHz bus8 MB boot flash memory2 GB code flash memory1 GB DRAMSTACKID 1 system uptime is 3 day(s) 51 minute(s) 42 second(s)The system started at 03:04:24 GMT+00 Fri Feb 17 2023Please let us know if it is a hardware fault or something different. This would be the third Ruckus switch with hardware faults on this installation... This switch is still installed by our customer.Thanks.
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An AI agent decided that a nand erase would solve my switch problem when I bought a used switch and needed to erase the old users and passwords so I could log in. So I, of course, blindly followed its instructions in the middle of the night. I have recovered using some interesting extracts from the Ruckus image file, a workable UBI that allows me to boot the second partition and reach a login prompt. but it's still a very broken system... how do i replace all the files i lost? I can't access the web or telnet, and SSH keys don't work. The GBICS aren't recognized (they showed up as green before the NAND erase, but now they have no lights). Good parts: I have restored the UBI in the config, and some of the resources mdt's. The secondary image does extract and install SOME packages, so I have tfpt and the normal operations, but things are very broken. console and simple ssh are all I'm working with. By the way, I had to extract the UBI to create a bin file and install it from a USB drive after mapping the memory it resides on. It's working, but what a pain. So, is there a FULL image that can be installed that i dont have, or can someone tell me an advanced restore procedure? I have errors like."starting console applicationcp: can't stat '/.pkg/libpam/etc/*': No such file or directorywould love to restore everything, including all packages and files, to factory settings... but how do i get there from here?
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Hello,Could you please tell me the difference between the event type "Malicious rogue client" and "genericRogueAPDetected" ?
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Featured resources
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Network Security with Zero Trust

Traditional security models aren't enough to combat today's cyber threats. Learn how RUCKUS Networks empowers organizations to implement Zero Trust principles—for continuous verification, strict access controls, and enhanced network protection.

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RUCKUS Education Videos

The RUCKUS Education channel focuses on explaining fundamental concepts and protocols in the Wired and Wireless networking arena. We also provide demonstrations of different tasks in relation to the RUCKUS brand of products.

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Technical documents

Check out our library of technical documents: release notes, configuration, best practice, deployment guides and more!