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Faulty SFP ports?

Hi, we have an issue with 1/3/2 and 1/3/4 SFP ports of the a Ruckus ICX 7150 switch. These SFP ports are used with 3x SFP adapters for fiber cables. According to our tests (we tried to replace and swap SFP adapters, fibers and the switch at the other end) the issue is related to these two specific ports. If we move the SFP adapters and fibers from 1/3/1 and 1/3/3 ports into 1/3/2 and 1/3/4 ports they stop to work and vice versa. The fault seems to be related to those specific ports. We also tried to connect only one SFP adapter to 1/3/2 (in case it is an issue related to the licenses) but nothing. We tried to disable and re-enable these two ports, reboot the switch and other troubleshoot operation but with no success. The switch worked properly since its installation almost 2 years ago. This is the "show version" output of this switch:SSH@MD Switch 1>show versversion System statusSSH@MD Switch 1>show versionCopyright (c) Ruckus Networks, Inc. All rights reserved.UNIT 1: compiled on Jan 31 2023 at 21:50:36 labeled as SPS09010e(29360128 bytes) from Primary SPS09010e.bin (UFI)SW: Version 09.0.10eT211Compressed Primary Boot Code size = 786944, Version:10.1.25T225 (mnz10125)Compiled on Mon Aug 8 11:58:28 2022HW: Stackable ICX7150-48-POEF==========================================================================UNIT 1: SL 1: ICX7150-48PF-2X10G_2X1G POE 48-port Management ModuleSerial #:FEE3251S03DSoftware Package: BASE_SOFT_PACKAGECurrent License: 2X10GP-ASIC 0: type B160, rev 11 Chip BCM56160_B0==========================================================================UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module==========================================================================UNIT 1: SL 3: ICX7150-4X10GF 4-port 40G Module==========================================================================1000 MHz ARM processor ARMv7 88 MHz bus8 MB boot flash memory2 GB code flash memory1 GB DRAMSTACKID 1 system uptime is 3 day(s) 51 minute(s) 42 second(s)The system started at 03:04:24 GMT+00 Fri Feb 17 2023Please let us know if it is a hardware fault or something different. This would be the third Ruckus switch with hardware faults on this installation... This switch is still installed by our customer.Thanks.

Access Points (R500, R510, R310, R320) Restarting Every 15-30 Minutes with "Watchdog Timeout" Error

We manage an Unleashed Network with 12 access points (APs): mostly R500 models, plus one R510, one R310, and one R320. The Master AP is an R500 (serial number: 441504202540) running firmware version 200.6.10.1.308. Recently, we’ve noticed that several APs are restarting randomly every 15-30 minutes. Logs show errors like "Heartbeat Lost," "Application Reboot," and most commonly, "Watchdog Timeout."We’ve spent over 40 hours troubleshooting this ourselves, with RUCKUS support and with our reseller Nowire technical support, but haven’t resolved it or at least just identify the cause. I recognize these are end-of-life products, the customer is not in a situation for a year or two to replace them all so we need to identify the issue so we can try work around it.We believe this issue started with 10 new Handheld PDA, they are Zebra TC5301 running Android 13.Here’s what we’ve tried without success: Swapping restarting APs with identical models. Disabling all VLAN settings on the switches to simplify the setup. Turning off all other Wi-Fi networks, leaving only one active. Running only the 5GHz band. Swapping locations of two APs. Upgrading firmware from 200.7.10.202.141 to 200.7.10.202.145. Downgrading firmware from 200.7.10.202.145 back to 200.6.10.1.308.Upgrading firmware back to 200.7.10.145 since firmware downgrade did not solve the issue.Factory resetting all devices and reconfiguring the network. Using Wireshark to capture traffic data from an AP, analyzed by a Nowire technician (no solution found).Disabling 802.11r and 802.11k, band balancing.Interestingly, the restarts only happen when there’s network activity—during work hours with traffic—but not when the system is idle (e.g., overnight). The APs primarily support a Wi-Fi network used by about 10 handheld PDA devices. This Wi-Fi is set up with WPA2, a strong password, 5GHz only, and channel planning for speed, stability, and roaming in a warehouse.We appreciate any help as this issue has been going on for weeks and the effectiveness of the customer warehouse personell is affected.Summary of Correspondence with RUCKUS Support (March 14-17, 2025):Reported the issue to Ruckus support and providing logs showing "Watchdog Timeout" reboots linked to CPU load during traffic. Since the R500 is end-of-life (EoL), engineering couldn’t investigate further, but support continued. Multiple troubleshooting attempts (firmware changes, log collection) failed, noted restarts tied to traffic from Zebra TC5301 PDAs running Android 13.

Nand erase removed packages and files from resources and config mtds!

An AI agent decided that a nand erase would solve my switch problem when I bought a used switch and needed to erase the old users and passwords so I could log in. So I, of course, blindly followed its instructions in the middle of the night. I have recovered using some interesting extracts from the Ruckus image file, a workable UBI that allows me to boot the second partition and reach a login prompt. but it's still a very broken system... how do i replace all the files i lost? I can't access the web or telnet, and SSH keys don't work. The GBICS aren't recognized (they showed up as green before the NAND erase, but now they have no lights). Good parts: I have restored the UBI in the config, and some of the resources mdt's. The secondary image does extract and install SOME packages, so I have tfpt and the normal operations, but things are very broken. console and simple ssh are all I'm working with. By the way, I had to extract the UBI to create a bin file and install it from a USB drive after mapping the memory it resides on. It's working, but what a pain. So, is there a FULL image that can be installed that i dont have, or can someone tell me an advanced restore procedure? I have errors like."starting console applicationcp: can't stat '/.pkg/libpam/etc/*': No such file or directorywould love to restore everything, including all packages and files, to factory settings... but how do i get there from here?

Difference between the event type "Malicious rogue client" and "genericRogueAPDetected"

Hello,Could you please tell me the difference between the event type "Malicious rogue client" and "genericRogueAPDetected" ?

Accidently created the community username in the wrong account.

Hi all.I was performing remote access in a computer that had this account already logged in.So by accident I created the username alefhamad for it without realizing this wasn`t my account.I spoke to support and they asked me to create a post here to change the username.I can provide more details privately.Here is the support case number: 02199106

RUCKUS T750 250-300 clients on 2.4Ghz

Hello, we are Luminous Bees, a company that deals with luminous swarm drone shows.We want to upgrade our WiFi infrastructure, and we want a single access point capable of reliably managing 250-300 clients on the 2.4 GHz band.Our drone's WiFi is based on the ESP32-S3-MINI-N8 with WiFi4.We are interested in the Ruckus T750, and we would like to understand if our idea of using two access points (one in mesh) to cover a large flight area and manage up to 300 clients of this type with this access point is feasible.