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Discuss your local projects and ask any technical questions using our dedicated RTF forums channel. Our global team of System Engineers take an active part in these discussions, offering help and advice. For the list of all forum topics visit community.ruckuswireless.com.

RUCKUS Community

Hello,Does Ruckus 1 not support the SPR code for a 7150-C12P?I noticed out of the "cloud ready" box, both partitions areSPS08095k.binOnboarding the switch, I selected "Router" code as that's my standard.However, Switch is sitting in "Firmware Updating" in the portal for about an hour now.The switch havingSPS08095k.bin in both partitions and it sitting at this for an hour makes me think this is an undocumented requirement?
(35) (0) (0) (0)
Good Morning Community,i have a problem with dropping pakets in the UC Egress queues.Traffic comes in with 25GB and goes out with 10GB.I think that could be the reason for queuse overun (traffic comes only burst (iscsi)) not fully load.Is there any recommended tununig option to increase the buffer for that queues or is there a other solution available?Thanks for helping
(170) (4) (0) (0)
Dear team,We have an issue with my AP,s in the controller they are offline, we have them in Miami and controller is located in MxThe connectivity is OK, they are reachable, we have done some tests link reboot, factory reset but the status is the same.The certificate is ok:rkscli: get rpki-cert issuerIssuer: RuckusPKI-DeviceSubCA-2OKrkscli:We have configured the IP of the controller sometimes:rkscli: get scg------ SCG Information ------SCG Service is enabled.AP is managed by SCG.State: CONN_GET_ADDR_STATEServer List: (OMITTED)The status is:CONN_GET_ADDR_STATEin the controller page is: new configuration.I have AP R750 has the version: 5.2.2.0.2122 (we have another APs than have the same version and they works well.My controller has:Controller versión: 5.2.2.0.317Cnotrol plane software versión: 5.2.2.0.126AP firmware versión: 5.2.2.0.301The logs in the ap are the following:Mar 20 17:24:39 RuckusAP local0.info remoteclid[8742]: Retrying connect to SCGMar 20 17:24:40 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:40 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GEMar 20 17:24:40 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[baMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1Mar 20 17:24:40 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[fMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's RegMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 CurrentMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request", "timeStamp": "20250320T172440", "seqNumber": 72, "zoneUUID": "0000", "configUUID": "", "purpose": "FW_CONF" }].Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GEMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with addMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo witMar2017:24:40RuckusAPdaemon.infocubic[1448]:do_curl:1069SendHTTPrequesttoURL:[httpMar 20 17:24:40 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][CoMar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost secondMar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [CMar 20 17:24:42 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:42 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:42 RuckusAP local1.info sessionMgr[1131]: build_and_send_scg_init_req:207 EnterMar 20 17:24:42 RuckusAP user.err MsgDist[1124]: Failed to route the messageMar 20 17:24:42 RuckusAP user.err MsgDist[1124]: RCSL_MSG_HDR : [Total Len = 57][MsgType=RCS90000000048, dstMac=0x0, srcMac=0x0, topic=0x0]Mar 20 17:24:42 RuckusAP user.err MsgDist[1124]: Route_Msg FailedMar 20 17:24:42 RuckusAP local1.err sessionMgr[1131]: sm_init_notify_cb:193 Error: MD failedMar 20 17:24:43 RuckusAP daemon.err gapd: Fail to get pool statsMar 20 17:24:43 RuckusAP daemon.info gapd: selecting.....Mar 20 17:24:44 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:44 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GEMar 20 17:24:45 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[baMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1Mar 20 17:24:45 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[fMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's RegMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 CurrentMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request", "timeStamp": "20250320T172445", "seqNumber": 73, "zoneUUID": "0000", "configUUID": "", "purpose": "FW_CONF" }].Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GEMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with addMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo witMar2017:24:45RuckusAPdaemon.infocubic[1448]:do_curl:1069SendHTTPrequesttoURL:[httpMar 20 17:24:45 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][CoMar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost secondMar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [CMar 20 17:24:46 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:46 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:48 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:48 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:49 RuckusAP local0.err remoteclid[8742]: connect failed, reason: Connection refuMar 20 17:24:49 RuckusAP local0.info remoteclid[8742]: fail to connect to SCG...Mar 20 17:24:49 RuckusAP local0.info remoteclid[8742]: Retrying connect to SCGMar 20 17:24:50 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:50 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GEMar 20 17:24:50 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[baMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1Mar 20 17:24:50 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[fMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgrounMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's RegMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 CurrentMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request", "timeStamp": "20250320T172450", "seqNumber": 74, "zoneUUID": "0000", "configUUID": "", "purpose": "FW_CONF" }].Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GEMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with addMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo witMar2017:24:50RuckusAPdaemon.infocubic[1448]:do_curl:1069SendHTTPrequesttoURL:[httpMar 20 17:24:50 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][CoMar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost secondMar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [CMar 20 17:24:52 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:52 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedMar 20 17:24:52 RuckusAP local1.info sessionMgr[1131]: build_and_send_scg_init_req:207 EnterMar 20 17:24:52 RuckusAP user.err MsgDist[1124]: Failed to route the messageMar 20 17:24:52 RuckusAP user.err MsgDist[1124]: RCSL_MSG_HDR : [Total Len = 57][MsgType=RCS90000000049, dstMac=0x0, srcMac=0x0, topic=0x0]Mar 20 17:24:52 RuckusAP user.err MsgDist[1124]: Route_Msg FailedMar 20 17:24:52 RuckusAP local1.err sessionMgr[1131]: sm_init_notify_cb:193 Error: MD failedMar 20 17:24:53 RuckusAP daemon.err gapd: Fail to get pool statsMar 20 17:24:53 RuckusAP daemon.info gapd: selecting.....Mar 20 17:24:54 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MDMar 20 17:24:54 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failedOKRegards
(47) (0) (0) (0)
I am planning to enable simple RSTP on our 7550 switch which is also connected by trunk to 3rd party switch already running RSTP.I see the way to enable it is to run command "spanning-tree single 802-1w" however I see on the list after tabbing single there is also RSTP on the bottom of options.So what would be the difference of running "spanning-tree single 802-1w" vs "spanning-tree single RSTP"?Thanks
(135) (3) (0) (0)
Hi,One of the my R300 got associated with a controller and now is in controller mode. I need to set it back to standalone mode. how do i do that ??I want firmware standalone for device R300 S/N‪141402003114‬MAC:6CAAB3314D00
(64) (0) (0) (0)
Hi,I'm running into an issue with client devices which are roaming & disconnecting erratically in the interval of a single minute. On the user's end they see their streaming being interrupted. This happens throughout the day and night so it doesn't pinpoint down to a specific time.We run vSZ-E controller - Version7.0.0.0.726AP - H510 - Firmware6.1.2.0.850AP - H550 -6.1.2.0.850We have 2 campus, old and new. The old campus runs on mostly H510 and the new campus have all H550. The issue tends to be reported mostly from the new campus, and I have seen the events logs on a user's device roaming.What's different from the old and new campus is also the deployment of the APs. The old campus has 1 AP deployed in a block of 4 rooms. While the new campus has 2 APs in a block of 4 rooms.After encountering the issue I've made the below changes to the APs in the new block but the issue still persists:- Reduce Tx power to -3dB(1/2) on both 2.4Ghz and 5Ghz- Changed inactivity timer from 120 to 2400- Changed the BSS Min Rate on the WLAN to 12Mbps- RSS based rejection threshold is at -77dBmAre there any other suggestions? Should I look into decreasing the Tx power even more?Thank you
(73) (0) (0) (0)
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